Benefits of ISO 20000 IT service management certification
نویسندگان
چکیده
منابع مشابه
Why Firms Seek ISO 20000 Certification - a Study of ISO 20000 Adoption
Since the end of 2005, the ISO 20000 international standard for IT service management has been in existence, offering a normative management and organization concept for aligning the performance of IT services, and enabling companies to certify their compliance according this standard by third parties. There is a great interest in the standard, and the forecasts for the adoption and disseminati...
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ژورنال
عنوان ژورنال: Information Systems and e-Business Management
سال: 2014
ISSN: 1617-9846,1617-9854
DOI: 10.1007/s10257-014-0271-2